Lotus Hearts Buddhist Institute and Initiatives Incorporated

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Lotus Hearts Buddhist Institute and Initiatives Incorporated
ABN 57 841 550 753
NSW Incorporated Association No. INC2500381

Last updated: September 2026

Lotus Hearts Buddhist Institute and Initiatives Incorporated (“Lotus Hearts”, “we”, “our” or “us”) respects the privacy of the people who participate in our activities, support our organisation or contact us.

This Privacy Policy explains how we collect, use, store and protect personal information.

Information we may collect:

Depending on how you interact with Lotus Hearts, we may collect information such as:

• your name;
• email address;
• telephone number;
• suburb, state or address where relevant;
• information you provide when booking or registering for an activity;
• information you provide through our website or contact forms;
• information associated with donations or payments;
• membership information where applicable; and
• correspondence or other information you voluntarily provide to us.

We aim to collect only the information reasonably required for our activities and administration.

How we collect information

We may collect personal information when you:

• register or book for a meditation session, teaching, retreat, event or other program;
• complete a form on our website or through a third-party booking or form service;
• subscribe to our email communications;
• make a donation or payment;
• apply for or hold membership of Lotus Hearts;
• contact us by email, telephone, online form or other means; or
• otherwise provide information directly to us.

How we use your information

We may use personal information to:

• administer bookings and registrations;
• communicate with you about programs, activities or events;
• provide information you have requested;
• process and maintain appropriate records of donations or payments;
• maintain organisational and membership records;
• send newsletters or other communications where you have chosen to receive them;
• manage Lotus Hearts' activities and administration; and
• meet our legal, regulatory and governance obligations.

We will not sell personal information.

We will not use personal information for purposes unrelated to Lotus Hearts' activities unless you have consented to that use or we are required or permitted to do so by law.

Service Providers

Lotus Hearts may use reputable third-party services to assist with functions such as website hosting, online forms, event bookings, email communications, video conferencing and payment processing.

These providers may process or store personal information on our behalf and may operate or store data outside Australia.

Where third-party services are used, their own privacy policies and terms may also apply.

Protecting your information

We take reasonable steps appropriate to the size and activities of Lotus Hearts to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Access to personal information is limited to committee members, volunteers or service providers who reasonably require access to perform their role or provide a service to Lotus Hearts.

Sharing personal information

We do not sell or trade personal information.

We may disclose information where:

• you have consented to the disclosure;
• it is reasonably necessary to provide a service or administer an activity you have requested;
• a service provider processes information on our behalf; or
• disclosure is required or authorised by law.

Accessing or correcting your information

You may contact Lotus Hearts if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

Email communications

If you subscribe to Lotus Hearts email communications, you can unsubscribe at any time using the unsubscribe option provided in our emails or by contacting us.

Administrative communications relating to an activity or event you have booked may still be sent where necessary.

Privacy concerns or complaints

If you have a question or concern about how Lotus Hearts has handled your personal information, please contact us.

We will consider privacy concerns respectfully and take reasonable steps to investigate and respond where appropriate.

Lotus Hearts Buddhist Institute and Initiatives Incorporated

Email: lotusheartsbuddhistinstitute@outlook.com
Phone/SMS: 0435 320 614
Location: 66 Old Hume Hwy, Braemar, NSW, 2575 AUSTRALIA

Our contact form is also available through the Contact Us page on our website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our activities, information-handling practices or applicable requirements.